Refund policy

At RD House of Chocolate, your satisfaction is our utmost priority. We strive to provide you with the highest quality products and an exceptional chocolate experience. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy to ensure your peace of mind.

Returns:

We accept returns for eligible items within 30 from the date of purchase. To be eligible for a return, the item must be unopened, unused, and in its original packaging. Please note that due to the perishable nature of our products, we cannot accept returns on opened or consumed items.

If you would like to initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with further instructions.

Refunds:

Once we receive the returned item and it is inspected and verified to meet the return criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 3-5 days for the refund to be processed and reflected in your account, as this may vary depending on your financial institution.

Please note that shipping costs are non-refundable. 

Exceptions:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work diligently to resolve the issue and provide you with a suitable solution, which may include a replacement or a refund.

Please note that our return and refund policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.

If you have any further questions or require assistance regarding our return and refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.